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THE BUSINESS OWNER’S GLOSSARY

Marketing, translated.

100 common SEO, website, reputation, and lead-generation terms—explained in plain language so you can ask better questions.

A/B Testing

Comparing two versions of a page element, such as a headline, form, or button, to see which version gets better results.RelatedSEO Content & Growth Strategy

Alt Text

A short written description added to an image so search engines and screen readers can understand what the image shows.

Analytics

Data that shows how people find your website, what they do once they arrive, and whether they take action.

Anchor Text

The clickable wording inside a link. It helps users and search engines understand what the linked page is about.

Attribution

The process of figuring out which marketing source or action helped create a lead, call, or sale.RelatedCRM & Call Tracking Systems High-Converting Website Design

Bounce Rate

The percentage of visitors who land on a page and leave without taking another action.

Call Tracking

Tracking that shows which marketing sources are driving phone calls so you can see what is actually producing leads.

Canonical Tag

A tag that tells search engines which version of a page should be treated as the main version when similar pages exist.

Citation

An online mention of your business name, address, and phone number on a directory or local listing site.RelatedGoogle Business Profile Optimization Local SEO & Citation Building

Citation Audit

A review of your business listings to find wrong details, duplicates, or missing listings that can hurt local trust.

Citation Building

The process of creating, correcting, and managing business listings across trusted directories.

Click-Through Rate (CTR)

The percentage of people who see your listing, ad, or link and then click on it.

Content Refresh

Updating an older page or post so it stays accurate, useful, and competitive.

Content Strategy

The plan for what pages, posts, and topics your business should publish to attract the right audience.

Conversion

The action you want a visitor to take, such as calling, filling out a form, booking, or requesting a quote.

Conversion Funnel

The path a person takes from first discovering your business to becoming a lead or customer.

Conversion Rate

The percentage of visitors who take the action you want them to take.

Core Web Vitals

Page experience signals tied to speed, stability, and responsiveness on a website.

CRM

A customer relationship management system used to organize leads, track communication, and manage follow-up.

CTA

A call to action. It is the prompt that tells a visitor what to do next, such as call now or request a quote.

Crawl Budget

The amount of attention search engines are likely to spend crawling the pages on your website.

Customer Journey

The full path a prospect takes from first awareness to inquiry, sale, and repeat business.

Directory Listing

A business profile on a third-party site that displays your contact details and business information.

Domain

Your website address on the internet, such as yourbusiness.com.

Domain Authority

A third-party score meant to estimate how strong a site may be compared to others. It is a reference metric, not a Google ranking factor by itself.

Duplicate Content

Very similar or repeated content appearing on multiple pages, which can confuse search engines and weaken page focus.

Duplicate Listing

The same business location appearing more than once across local platforms or directories.

E-E-A-T

Experience, expertise, authoritativeness, and trust. It is a common way to describe the qualities strong content should show.

Engagement Rate

A measure of how actively people interact with your content, listing, page, or post.

FAQ Schema

Structured data used to identify common questions and answers on a page so search engines can better understand the content.

Form Tracking

Tracking that measures when someone submits a contact form, quote form, or lead form on your website.

Google Analytics 4 (GA4)

Google’s analytics platform used to measure website traffic and user behavior.

Google Business Profile

The local business listing that appears in Google Search and Google Maps.

Google Map Pack

The group of local listings that often appears near the top of search results for location-based searches.

Google Posts

Updates published through a Google Business Profile to share offers, service information, and business updates.

Heading Tags

The page headings like H1, H2, and H3 that help organize content for readers and search engines.

Heatmap

A visual tool that shows where people click, scroll, or spend attention on a webpage.

Homepage

The main front page of your website and often the first impression people get of your business online.

Impressions

How many times your page, post, or profile appeared in front of users, even if they did not click.

Indexing

When a search engine has found your page and stored it so the page can appear in search results.

Keyword

A word or phrase people type into Google when they are searching for information, services, or businesses.

Keyword Difficulty

A rough estimate of how competitive it may be to rank for a specific search term.

Keyword Intent

Why a person is searching, such as learning, comparing, or looking to contact a business right away.

Keyword Research

The process of finding the words and phrases your ideal customers actually use when searching.

Keyword Stuffing

Repeating a keyword too often in a way that sounds unnatural and lowers content quality.

Landing Page

A page designed to guide a visitor toward one main action, such as filling out a form or calling your business.

Lead

A potential customer who has shown interest by calling, filling out a form, booking, or reaching out for more information.

Lead Form

The contact form on a website that collects visitor information so the business can follow up.

Lead Quality

How likely a lead is to be a good fit for your business and turn into a real customer.

Local SEO

The work that helps your business show up better in searches tied to a city, neighborhood, or service area.RelatedLocal SEO & Citation Building Google Business Profile Optimization

Location Page

A page built around one city, neighborhood, or service area that your business serves.RelatedLocal SEO & Citation Building Areas Served

Long-Tail Keyword

A longer, more specific search phrase that usually has clearer intent and lower competition.

Map Ranking

Where your business appears in Google Maps results compared to local competitors.

Meta Description

The short summary text that may appear below a page title in search results.

Mobile-Friendly

A website that works well on phones and tablets and is easy to read, tap, and navigate on smaller screens.

NAP

Name, address, and phone number. This information should stay consistent anywhere your business appears online.

Noindex

A setting that tells search engines not to include a page in search results.

On-Page SEO

The work done directly on a webpage, such as improving headings, content, titles, and internal links.

Online Reputation Management

The process of improving how your business appears online through reviews, responses, and trust-building systems.

Organic Traffic

Website traffic that comes from unpaid search results rather than ads.

Page Speed

How quickly a webpage loads and becomes usable for visitors.

Page Title

The title shown in browser tabs and often in search results. It helps explain what the page is about.

Pillar Page

A main page built to cover a broad topic and connect to more detailed pages about related subtopics.

Primary Category

The main business category selected in a Google Business Profile and a strong local relevance signal.

Rank Tracking

The process of monitoring where your website or profile appears in search results for target keywords.

Redirect

A setup that sends users and search engines from one URL to another URL when a page moves or changes.

Referral Traffic

Traffic that comes to your site by clicking a link from another website.

Review Generation

The process of asking happy customers to leave reviews on platforms like Google.

Review Response

A public reply to a customer review. Good responses can improve trust and show professionalism.

Review Velocity

The pace at which your business receives new reviews over time.

Robots.txt

A file that gives search engine crawlers instructions about which parts of a website they should or should not access.

Schema Markup

Structured data added to a page so search engines can better understand the page content.

Search Console

Google’s tool for monitoring website search performance, indexing issues, and search visibility.

Search Intent

The reason someone performs a search, such as wanting information, comparing options, or trying to contact a business.

SEO

Search engine optimization. It is the work done to help a website rank better in unpaid search results.

SEO Audit

A review of your website, content, and search visibility to find problems and opportunities for improvement.

Service Area

The city, region, or group of locations where your business provides services.

Service Page

A page focused on one specific service your business offers.

Session Duration

The amount of time a visitor spends on your site during one visit.

Sitemap

A file or page that helps search engines and users understand the structure of your website.

SSL Certificate

A certificate that secures data on your website and helps your site load over HTTPS instead of HTTP.

Technical SEO

The behind-the-scenes work that helps search engines crawl, index, and understand your website more effectively.

Thin Content

Page content that provides very little value, detail, or originality for the user.

Title Tag

The HTML title of a page and one of the strongest signals that tells search engines what the page is about.

Tracking

Measuring actions like calls, clicks, form submissions, and traffic sources so performance can be evaluated.

Traffic Source

The place a website visitor came from, such as Google search, social media, another website, or direct traffic.

URL Slug

The readable end part of a webpage address, such as /contact-us/ or /services/seo-content-growth-strategy/.

User Experience (UX)

How easy, clear, and useful a website feels to visitors.

Video Script

The written outline or spoken wording used for a marketing or explainer video.

Website Conversion

When a visitor completes the action your site is meant to generate, such as a call, form, booking, or quote request.

Website Hosting

The server space and technical setup that makes your website available on the internet.

Website Maintenance

The ongoing work needed to keep a site updated, secure, functioning properly, and free of avoidable issues.

Website Migration

The process of moving a site to a new platform, domain, structure, or hosting setup without losing important traffic or functionality.

WordPress

A popular content management system used to build and manage websites.

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