Privacy Policy

Legal

This policy explains what personal information Page One Insights collects, why we collect it, how we protect it and the choices you have. It is written in plain English on purpose.

Last updated: August 20, 2026

Related policies

• Terms & Conditions
• Google API Services
• Data Processing Agreement
• SMS Terms
• Account & data deletion
• Support

info@pageoneinsights.com

1. Who we are and what this policy covers

Page One Insights LLC (“Page One”, “we”, “us” or “our”) is a marketing and software company based at 111 NE 1st St., Ste 8646, Miami, FL 33132, United States. We help local service businesses with local SEO, Google Business Profile management, websites, reputation management, CRM and call-tracking systems, and custom CRM buildouts.

This Privacy Policy applies to:

• Our website at pageoneinsights.com and any forms, chat or scheduling tools on it.
• The Page One client portal — the web app at portal.pageone.cloud, our Android app, and the iOS app when it becomes available (together, the “Portal”). Clients use the Portal to see their leads, reviews, Google Business Profile performance, website changes, reports, invoices and billing, and to message our staff.
• The services we deliver under a client agreement, including the communications (email, phone and SMS) that go with them.

When we handle information on behalf of a client — for example, the details of a lead who filled in a form on a client’s website, or a review left on a client’s Google Business Profile — the client decides why and how that information is used and we act as their service provider. This policy describes our own practices; our clients’ own privacy notices govern what they do with their customers’ information.

By using our website, the Portal or our services you agree to the practices described here. If you do not agree, please do not use them.

2. Information we collect

Information you give us

• Contact and account details — name, business name, email address, phone number, mailing address, job title, login credentials and the preferences you set in the Portal.
• Business information — details about your business, its locations, hours, services, service areas, branding and the content you ask us to publish.
• Communications — messages you send us through the Portal, email, web forms, phone calls and text messages, including support requests and change requests.
• Billing information — billing contact, invoice history and the token our payment gateway gives us in place of your card. We never see or store your full card number (see Payments).

Information collected automatically

• Usage data — pages and screens viewed, features used, links clicked, the date and time of visits, and the page that referred you.
• Device and connection data — IP address, browser type and version, operating system, device identifiers, language and approximate location derived from IP address.
• Cookies and similar technologies — as described in Cookies and analytics.

Information from third parties

• Google — when you connect a Google account to our services, we receive the data you authorise through Google’s consent screen. This is covered in detail in Google user data and Limited Use.
• Platforms we work in on your behalf — review sites, business directories, call-tracking and analytics providers, and our payment gateway send us information needed to deliver and report on your services.
• Leads and customers of our clients — names, contact details and message content submitted through forms, calls or texts that our clients route through our systems.

3. How we use information

We use personal information to:

• Provide and maintain our services and the Portal — create and manage your account, publish and manage your listings and website, track and route leads, generate reports and show your results.
• Perform our contract with you — deliver the services you purchased, bill you, and keep records of what was done.
• Communicate with you — respond to requests, send service notices, appointment reminders, account and billing updates and security alerts by email, phone, SMS or Portal notification.
• Support you — diagnose problems, answer questions and improve response times.
• Improve our products — understand how the Portal and website are used so we can fix friction and build what clients need.
• Market our own services — send news and offers about services similar to those you have purchased or asked about, unless you opt out. You can opt out at any time (see Your choices and rights).
• Protect Page One, our clients and the public — detect fraud and abuse, enforce our agreements, and meet legal, tax and accounting obligations.

We do not sell personal information, and we do not use it for automated decisions that have legal or similarly significant effects on you.

4. Google user data and Limited Use

Some of our services connect to Google through official Google APIs. We only connect when a person with authority over the Google account grants access through Google’s own OAuth consent screen, which lists exactly what is being requested. You can revoke that access at any time from your Google Account permissions page or by asking us, and we will stop using the connection.

Limited Use disclosure

Page One Insights’ use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

What we access and why

The exact OAuth scopes behind each row, the Google APIs we call and step-by-step revocation instructions are on our Google API Services disclosure page.

How we protect Google user data

• We only use it to provide or improve the user-facing features you see — the Portal, our CRM and the reports and services described above.
• We do not sell Google user data and we do not use it for advertising, to build advertising profiles, to determine credit-worthiness or for any lending purpose.
• We do not transfer it to others except (a) as necessary to provide or improve those features — for example to our hosting provider under contract, (b) to comply with applicable law or a valid legal process, (c) as part of a merger, acquisition or sale of assets after giving you notice, or (d) with your explicit consent.
• Humans do not read it unless you ask for support and agree, it is needed for security or to investigate abuse, it is required by law, or it has been aggregated and anonymised so it no longer identifies anyone.
• We do not use Google user data to develop, improve or train generalised artificial-intelligence or machine-learning models.
• Access tokens are stored encrypted, limited to the staff who need them, and deleted within 30 days when you disconnect, close your account or ask us to. Cached Google data is not kept longer than the feature that uses it requires.
• If we change how we use Google user data, we will tell active clients at least 30 days in advance and, where Google requires it, ask you to consent again before using your data in a new way.

5. Text messaging (SMS)

If you opt in — by ticking the consent box on one of our web forms or by texting us first — we may send you transactional, appointment and account text messages, such as appointment confirmations and reminders, account and billing notices, lead alerts and replies to your questions. Message frequency varies. Message and data rates may apply.

• Reply STOP to any message to opt out; reply HELP for help. You can also call +1 (888) 272-1940 or email info@pageoneinsights.com.
• Consent to receive text messages is not a condition of purchasing anything from us.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We share phone numbers and message content only with the carriers and messaging providers needed to deliver the messages, and otherwise as set out in How we share information.

The full program terms are on our SMS Terms page.

6. Cookies and analytics

Cookies are small files stored by your browser. We use strictly necessary cookies to keep you signed in to the Portal, remember your preferences and protect against fraud. Our website may also use analytics cookies (to understand which pages are useful and where visitors come from) and advertising cookies (to measure our own campaigns and show relevant ads for our services on other sites). Where the law requires it, analytics and advertising cookies are only set with your consent.

You can control cookies through your browser settings; blocking strictly necessary cookies may stop the Portal from working. To opt out of interest-based advertising, visit the Digital Advertising Alliance or the Network Advertising Initiative, and review Google’s ad settings. Our website does not currently respond to browser “Do Not Track” signals because there is no common standard for them; we do honour Global Privacy Control signals where state law requires it.

7. How we share information

We share personal information only in the following circumstances:

• Service providers who work for us under contract and may only use the information to provide services to us — hosting and content delivery (Hostinger, Cloudflare), our payment gateways (NMI, FluidPay), SMS and email delivery (Twilio), push-notification delivery for the mobile app (Google Firebase, Apple), the AI provider behind our drafting features and website assistant (Anthropic), business-listing and search-data providers (Advice Local, DataForSEO), code hosting for websites (GitHub) and form relay on some client sites (Formsubmit). The current list, with what each one does, is in our Data Processing Agreement.
• Platforms you ask us to work in — for example Google (to manage your Business Profile), review and directory sites, and website hosting providers — to the extent needed to deliver the service you purchased.
• Our clients — if you are a lead or customer of one of our clients, the information you submit is shared with that client; it is their information.
• Legal and safety — when required by law, subpoena or court order; to enforce our agreements; or to protect the rights, property or safety of Page One, our clients, our users or the public.
• Business transfers — if Page One is involved in a merger, acquisition, financing or sale of assets, personal information may be transferred as part of that transaction. We will give notice before your information becomes subject to a different privacy policy.
• With your consent or at your direction.

We do not sell personal information and we do not share it with third parties for their own marketing. Google user data is subject to the stricter rules in section 4.

8. Payments

Payments for our services are processed by third-party payment gateways (NMI, and FluidPay for accounts originally set up on that gateway). When you enter card details in the Portal or on one of our secure forms, they go directly to the gateway, which returns a token we use for future charges you have authorised. Card numbers are tokenised and are never stored on Page One servers. The gateway’s use of your information is governed by its own privacy policy and it maintains PCI-DSS compliance for card handling. We keep records of invoices, amounts, dates and the last four digits of the card for accounting, support and dispute resolution.

9. Mobile app

Our Android app, published on Google Play as “Page One Portal” (package cloud.pageone.portal), and the iOS app when it becomes available, are a way to use the same Page One client portal account on your phone. They show the same leads, reviews, performance data, website changes, reports, invoices and messages as the web app, and this policy applies to them in full. In particular:

• Sign-in. You sign in with the email and password of the account our team created for you. There is no self-service sign-up and no sign-in with Google, Apple or other social accounts.
• Notifications. If you allow notifications, the app registers a push token with Firebase Cloud Messaging on Android and Apple Push Notification service on iOS and we store that token against your account so we can alert you to new leads, messages and items waiting for your approval. Notifications are optional; you can turn them off in your device settings at any time, and the token is removed when you sign out.
• Photos and files. When you choose to upload a photo or document — for example a job photo for your website or a file attached to a lead — the app opens your device’s picker and sends only the file you select. It does not scan or upload your photo library in the background.
• What the app does not collect. It does not collect precise location, contacts, calendar, microphone or data from other apps, and it contains no advertising, analytics or crash-reporting software. The only third-party code in the app is the push-notification library.
• On your device the app keeps your sign-in session and display preferences so you stay signed in. Deleting the app removes them; it does not delete your account — see Account and data deletion.
• Purchases. Service plans are bought and managed with our team, not inside the app. Where the app lets you view billing or update a card on file, card details go directly to our payment gateway as described in Payments.

Google Play’s Data safety section and Apple’s App Privacy details for the apps are completed to match this policy.

10. Data retention

We keep personal information for as long as your account is active or as needed to provide the services you purchased. After that, we keep it only as long as necessary to comply with legal, tax and accounting obligations, resolve disputes, enforce our agreements and maintain security. Usage and device data is generally kept for a shorter period unless it is needed for security or is legally required. In particular:

• Google user data and tokens — deleted within 30 days of disconnecting the Google account or closing your account, except for minimal security logs.
• Account and portal data — kept for 90 days after your services end so the account can be reactivated without loss, then deleted or anonymised.
• Website files for a site we built — kept for 30 days after hosting ends and available to you on request during that time.
• Invoices and payment records — retained for the period required by tax and financial-record laws.
• Backups — automated daily database backups, kept on a rolling basis; deleted data ages out of backups on that cycle.

11. Security

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information: TLS 1.2+ encryption in transit with HTTPS enforced on every host; encrypted storage of access tokens and credentials; row-level security that isolates each client’s data in our database; key-only server access behind a firewall and intrusion prevention; automated daily backups; role-based access limited to the staff who need it; audit logging; and regular review of who has access. The full list is in our Data Processing Agreement. No method of transmission or storage is 100% secure, so we cannot promise absolute security, but we will notify you and the relevant authorities of a breach affecting your information as required by law.

12. Your choices and rights

Regardless of where you live, you can:

• Access and update your account information in the Portal or by contacting us.
• Request a copy of the personal information we hold about you.
• Request deletion of your account and personal information (see section 13).
• Opt out of marketing email using the unsubscribe link in any message, and opt out of SMS by replying STOP. We will still send service, billing and security messages while you have an account.
• Disconnect Google from your Google Account permissions page or by asking us.
• Control cookies as described in section 6.

To exercise any of these rights, email info@pageoneinsights.com from the email address on your account or use the Portal. We may need to verify your identity before acting, and we will respond within the time required by applicable law (and within 30 days in any case). We will not discriminate against you for exercising your rights.

13. Account and data deletion

You can ask us to delete your account and the personal information associated with it at any time:

• Email info@pageoneinsights.com from the email address on the account with the subject “Account deletion request”, or
• Send the request to our staff through the Portal’s messaging feature.

We acknowledge every request within 2 business days by replying to the account email, then delete or anonymise the account, profile, Portal content, connected Google tokens and related personal information within 30 days. We retain only what we are legally required to keep — for example invoices and payment records for financial-record laws, and records needed to resolve a dispute or enforce an agreement — and we delete that when the retention period ends. Full details, including what is deleted and what is retained, are on the Account & data deletion page.

14. California and other U.S. state privacy rights

If you live in California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon or another state with a comprehensive privacy law, you may have the right to know what personal information we collect and how we use and share it, to access and correct it, to delete it, to obtain a portable copy, and to opt out of the sale or sharing of personal information, targeted advertising and certain profiling. We do not sell personal information, and we do not knowingly sell or share the personal information of anyone under 16.

Categories we collect (CCPA/CPRA)

In the past 12 months we have collected the following categories of personal information, from the sources and for the business purposes described in sections 2 and 3:

• Identifiers — name, email, phone number, postal address, IP address, account username.
• Customer records — business name, billing contact, invoice history, tokenised payment reference.
• Commercial information — services purchased or considered.
• Internet or network activity — usage and device data, cookie identifiers.
• Geolocation — approximate location derived from IP address (not precise GPS).
• Professional information — job title and employer.
• Audio and electronic information — messages, call recordings where call tracking is enabled and the law permits, and email you exchange with us.
• Inferences — limited to service recommendations drawn from the data above.

We disclose these categories to the service providers and platforms listed in section 7 for business purposes only. We do not collect sensitive personal information beyond account credentials, and we do not use or disclose it for anything other than providing the service.

Exercising your rights

Submit a request by emailing info@pageoneinsights.com or calling +1 (888) 272-1940. We will verify the request by matching the information you provide to our records and may ask for additional information. You may use an authorised agent if you give them written permission and verify your identity with us. We will respond within 45 days (extendable once by a further 45 days with notice). Under California’s “Shine the Light” law you may also request a list of the third parties to whom we have disclosed personal information for their direct marketing purposes — we have not made any such disclosures.

15. International visitors

We are based in the United States and our services are designed for U.S. businesses. If you access our website or Portal from outside the United States, your information will be transferred to and processed in the United States, where data-protection laws may differ from those in your country. By using our services you consent to that transfer. If you are in the European Economic Area, the United Kingdom or Switzerland, we process your information on the bases of contract performance, our legitimate interests in operating and marketing our business, your consent where required, and compliance with legal obligations; you have the rights of access, rectification, erasure, restriction, portability and objection, and the right to lodge a complaint with your local supervisory authority.

16. Children’s privacy

Our website, Portal and services are intended for businesses and adults aged 18 and over. We do not knowingly collect personal information from anyone under 13, and we do not direct any part of our services to children. If you believe a child has provided us with personal information, contact us at info@pageoneinsights.com and we will delete it promptly. A parent or guardian who has given us permission to collect a child’s information may review, correct or delete it, or withdraw consent, by contacting us.

17. Links to other websites

Our website and Portal may link to websites and services we do not operate — including the client websites in our portfolio, Google, review sites and our payment gateway. We are not responsible for their content or privacy practices. Please review the privacy policy of every site you visit.

18. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the “Last updated” date. If a change is material, we will also notify you by email or a prominent notice in the Portal before it takes effect. Continued use of our services after a change means you accept the updated policy.

19. Contact us

Questions, requests or complaints about privacy can be sent to:

• Page One Insights LLC, 111 NE 1st St., Ste 8646, Miami, FL 33132, United States
• Email: info@pageoneinsights.com
• Phone: +1 (888) 272-1940 (Mon–Fri, 9:00am–6:00pm ET)